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After-sales service

Fast, friendly and reliable – these qualities define good after-sales service and are second nature for us.

Working for you - faster service on the phone

Our service

We are here to assist you

You can reach us on our helpline at +44 1902 637161 or send us an email.

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Our service areas

Our after-sales solutions are divided into three areas – service, training and repair. These are closely interlinked and have a common goal: supporting you worldwide – 24/7 every day of the year.

  • Maintenance Centre

    As a fastening expert, we set traditionally high standards for the quality and durability of our products. But it goes without saying that we will support you in the event that your tools require servicing. Our highly efficient Maintenance Centre is here to help.

    Our maintenance- and repair package

    • Preparation of a cost estimate
    • Schedule coordination and repair planning
    • Provision of spare  and replacement equipment
    • Completion of repair with subsequent function test
    • Preparation of a repair report
    • Assembly and commissioning of repaired equipment
    • Generation of repair and maintenance packages
    • Support for maintenance and servicing measures
    • Cooperation in the creation of maintenance concepts and TPM plans
    • Remote maintenance - either via VPN tunnels or supported by modern data glasses

     

    Need to send in a tool for repair?

    Find the addresses here
  • Training Centre

    Our modern Training Centre is focused on our customers and our own development requirements.
    It provides optimum learning conditions by combining practical machine demonstrations with theoretical instruction.

    You benefit from

    • On-site and off-site training courses
    • Recognised continuing education credits with personal certificate
    • Differentiated training concepts for operators and maintenance personnel
    • Courses delivered by qualified trainers
    • Support with on-the-job training during production monitoring to achieve target availability
  • Service Centre

    We don't just talk about it, we deliver it. For us, providing good service is second nature. Our Service Centre specialises in ensuring your production process is cost-effective and functions reliably, and helping you retain the value of your investment.

    Our service comprises the following

    • Advice on fastener design and material
    • Equipment design
    • Manufacture of trial components
    • Commissioning
    • Start-up schedule testing
    • On-site plant maintenance → Spare parts supply
    • Simulation of joints on component → Fastener commissioning
    • Rivet logistics
    • Production monitoring for adjustment of machine parameters
    • Support with initial fastener evaluation and verification of plant parameters in conjunction with your quality assurance department

Repair and maintenance conditions

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Here you will find our repair and maintenance conditions.

Any questions?

We are here to assist you

Want to know more about our products or services? Our team will be happy to advise you.

Contact us