After-sales service

Fast, friendly and reliable – these qualities define good after-sales service and are second nature for us.

Working for you - faster service on the phone

Our service

We are here to assist you

We're available 24/7, every day of the year – you can reach us on our hotline at +49 (800) 1146580 or send us an email.

Our service areas

Our after-sales solutions are divided into three areas – service, training and repair. These are closely interlinked and have a common goal: supporting you worldwide – 24/7 every day of the year.

Repair Centre
As a fastening expert, we set traditionally high standards for the quality and durability of our products. But it goes without saying that we will support you in the event that your tools require servicing. Our highly efficient Repair Centre is here to help.

Our repair package

Preparation of a cost estimate

Schedule coordination and repair planning

Provision of spare and replacement equipment

Completion of repair with subsequent function test

Preparation of a repair report

Assembly and commissioning of repaired equipment

Generation of repair and maintenance packages
Training Centre
Our modern Training Centre is focused on our customers and our own development requirements.
It provides optimum learning conditions by combining practical machine demonstrations with theoretical instruction.

You benefit from

On-site and off-site training courses

Recognised continuing education credits with personal certificate

Differentiated training concepts for operators and maintenance personnel

Courses delivered by qualified trainers

Support with on-the-job training during production monitoring to achieve target availability
Service Centre
We don't just talk about it, we deliver it. For us, providing good service is second nature. Our Service Centre specialises in ensuring your production process is cost-effective and functions reliably, and helping you retain the value of your investment.

Our service comprises the following

Advice on fastener design and material

Equipment design

Manufacture of trial components

Commissioning

Start-up schedule testing

On-site plant maintenance → Spare parts supply

Simulation of joints on component → Fastener commissioning

Rivet logistics

Production monitoring for adjustment of machine parameters

Monitoring of servicing and maintenance activities

Support with initial fastener evaluation and verification of plant parameters in conjunction with your quality assurance department

Assistance with preparation of maintenance concepts and TPM plans

Remote maintenance set up on request