Training module 8D Problem solving

Date

• on the 2nd November 2022
• at 9:00 a.m. - 5:00 p.m.
• Number of participants: Maximum 10 participants
• Trainer: External coach, Formel D

Location

• Online training

Participation fee

• 200,- EUR plus VAT

Target audience

• Employees from the fields of complaints processing, quality assurance and quality management

Training goals

• Gaining new insights into problem-solving processes to better identify customer needs and to improve and maintain customer satisfaction in the long term
• Demonstrating the specific approach within the 8D problem-solving process
• Getting to know auxiliary tools that support the problem-solving process

Topics

• D1: Problem solving team
• D2: Problem description
• D3: Immediate measures
• D4: Analysis of root causes
• D5: Possible turn-off measures
• D6: Implementation of parking measures
• D7: Preventive measures
• D8: Lessons Learned
• Evaluation criteria
• Standard quality tools (Ishikawa, 5 Why, etc.)

Completion

• Certificate of attendance / Certificate