Böllhoff Academy

Training module 8D Problem solving

Take an online-seminar in our Böllhoff Academy and educate yourself with our courses.

Event details

Date

  • on the 2nd November 2022
  • at 9:00 a.m. - 5:00 p.m.
  • Number of participants: Maximum 10 participants
  • Trainer: External coach, Formel D

Location

  • Online training

Participation fee

  • 200,- EUR plus VAT

Target audience

  • Employees from the fields of complaints processing, quality assurance and quality management

Training goals

  • Gaining new insights into problem-solving processes to better identify customer needs and to improve and maintain customer satisfaction in the long term
  • Demonstrating the specific approach within the 8D problem-solving process
  • Getting to know auxiliary tools that support the problem-solving process

Topics

  • D1: Problem solving team
  • D2: Problem description
  • D3: Immediate measures
  • D4: Analysis of root causes
  • D5: Possible turn-off measures
  • D6: Implementation of parking measures
  • D7: Preventive measures
  • D8: Lessons Learned
  • Evaluation criteria
  • Standard quality tools (Ishikawa, 5 Why, etc.)

Completion

  • Certificate of attendance / Certificate

Downloads

Further information about the online seminar can be found in the information sheets.

Register

Register here for the online seminar "Training module 8D problem solving".

Register now

Your contact

Frau Gabriele Gutke

Head of Supplier Development
E-mail: ggutke@boellhoff.com
Phone: +49 521 4482-429
Fax: +49 521 4482-93429